personalized banking

The Power of Personalized Banking

By Banking No Comments

The Personalized Banking

The banking sector, a bulwark against the breakdown of other industries, is left to nibble away at the remnants in the wake of the virus-induced global economic slowdown. Banks wrote off over Rs 80,000 crore of loans in the first half of the financial year 2020. But major Indian banks have demonstrated resilience through uninterrupted services, offering EMI moratoriums or fee waivers to borrowers.

Unfortunately, historic trends allude to a grim scenario where financial institutions (FIs) were resigned to overlooking defaults, thereby leading to grave profitability concerns and credit risks associated with them in the wake of the pandemic. As the sector is left scrambling for money, more financial institutions are embracing technology to achieve their objective of survival, growth, expansion, or otherwise.

Personalized banking: Tech giants like Amazon, Facebook and Google have spurred a desire for more customized interactions and fostered a willingness to trade data for a better experience. As a result, the concept of “personalized banking” becomes more important now. Targeting customer micro-segments and tailoring offers for them will enable banks to differentiate themselves, build customer engagement, and gain a competitive advantage.

The first step would be to identify what personalization is. Thereafter, banks and FIs can leverage the large repository of customer data, customer touch-points, and digital platforms to deliver meaningful and powerful personalized experiences. To be sure, personalized banking is not primarily about selling.

It’s about providing service, information, and advice, often on a daily basis or even several times a day. Such interactions, as opposed to infrequent sales communications, form the crux of the customer’s banking experience. Yet many banks still tend to focus their personalization efforts on the sales arena.

Today, machine learning and data analytics can be harnessed to deliver an omnichannel digital experience to customers. For banks and FIs with a wealth of data available, hyper-personalization represents a window of opportunity to stay ahead of the curve with a value proposition that makes customers feel understood.

It also promises significant gains, with Boston Consulting Group estimating that successful personalization at scale could represent an increase of 10 percent in a bank’s annual revenue.

The biggest takeaway for a bank is staying ahead of the curve as you get to know your customer better and leverage those insights and trends to create tailored digital experiences that boost revenues.

On the other hand, as customers expect a basic level of customization, hyper-personalized experiences in personal finance can lead to amplified satisfaction and engagement, fraud prevention, and better decision-making coupled with a sense of humanized understanding from their bank. This humanized understanding by banks can be demonstrated in many ways.

Behavioral personalization: This attempts to determine the visitors’ interest based on their actions, which include visit count, search phrase, content viewed, functions performed and referrers’ websites.

IP-based personalization: This can gain information about the anonymous visitor from the IP address and DNS record. This type of personalization makes use of geolocation tracking and company attributes to customize the experience.

Online banking, CRM, and loan or deposit applications: These use data from other banking platforms to drive personalization. While it may seem complex, implementation is often easier than perceived. However, customization leads us to a larger question of whether technological advancement and privacy can be allies?  

At present, the Information Technology Act, of 2000 and Information Technology Rules, of 2011 govern India’s data protection regime. However, they fail to protect individual interests. Geo-location tracking, biometric data, and facial recognition apps could invariably violate the right to privacy, but there is no legal framework that regulates or enables the use of such technologies without violating the Fundamental Right to Privacy.

Even the Personal Data Protection Bill, 2019, likely to be approved soon, fails to take into account all stakeholders involved in data breaches. For instance, the Bill imposes heavy fines for violations but exempts the “consent” requirement in certain circumstances, where data is required by the State, for legal proceedings, or to respond to a medical emergency.

These regulatory changes are necessary considering India’s growing digital footprint in the world. Personalization is without a doubt a promising area that might be able to answer some of the questions that internet banking must deal with today and in the future.

The possibilities of personalization are not yet fully utilized, nor is there sufficient hands-on experience or research-based knowledge about the most advanced ideas of how to personalize internet banking services. The importance of hitting the right target in both selecting the things to be personalized and the way of presenting them visually are delicate matters.

If not done right, they might compromise the most important customer values: Speed, efficiency, and trust. Thus as the impact of the contagion relies upon the gravity, degree, and dissemination of the cataclysm, which remains uncertain even today, the banks must leverage personalized online banking to boost revenues in a cash-strapped economy and possibly help the banking sector rise from the ashes.

 


Tags: personal banking, sbi personal banking, personal online banking, personal net banking, personalized banking, personal internet banking

fair practices code

Fair Practices Norms May Prompt ARCs to Cherry-Pick Deals, Improve Transparency

By Banking One Comment

Fair Practices Code May Prompt ARCs to Cherry-Pick Deals

While the Indian stressed asset market is often seen as dismal, globalization has tightened the screws on the government and regulators to take decisive action. 

Earlier, India’s bad debt headache was alleviated somewhat with the introduction of the SARFAESI Act (Securitisation and Reconstruction of Financial Assets and Enforcement of Securities Interest), allowing banks to recover monies without judicial intervention

But the problem of mounting non-performing assets (NPAs) kept growing, thereby bringing asset reconstruction companies (ARCs) into prominence.

Need for Fair Practices Code

In the wake of the mounting NPAs, the banking sector is under immense pressure to get its house in order. Realizing this, banks resorted to offloading bad debts from their loan books to ARCs thereby leading to a massive reduction in their distressed assets. 

However, during this exercise, banks made no provisions for these bad loans on their books and bore no losses in case of defaults. This issue led to intervention by the Reserve Bank of India (RBI) in the form of the Fair Practices Code to ensure transparency in cash transactions.

Maintaining transparency

Another reason for the need for the Code was that the sale of assets conducted by ARCs turned out to be no different from the sale of assets by state finance corporations or others vested with similar special powers of recovery. 

There have been many instances wherein ARCs sold assets through private auctions and simply served a notice to the borrower. In this procedure, there was no account of the sale proceeds, description of the buyer or competing bidders, information on how the asset was sold, etc. 

This is where the RBI’s notification ensures transparent and non-discriminatory practices in terms of the acquisition of assets.  To curb the issues and unclear process of assets being sold to bidders where there is no trace of information of who these individuals are, the notification states that the invitation to participate in the auction should be made public. 

This will provide transparency on how many assets are being sold. The Insolvency and Bankruptcy Board of India’s (IBBI) involvement to make sure these rules are being held up is of utmost importance. When dealing with buyers, Section 29A of the Insolvency and Bankruptcy Code (IBC) must guide the process. 

Simply put, a wilful defaulter or a person who was a promoter or was in the management of the corporate debtor, among other conditions, would not be allowed to bid for the concerned insolvent company. 

Thus, the notification aims to address issues of transparency and borrowers being kept in the dark during such sale of assets while keeping a check on the aggressive sale of assets by the banks and easy purchase by ARCs.

Also, the sale of assets was not transparent and was far too commonly done at prices that do not represent fair values.  Thus, these malpractices by ARCs forced the RBI to come up with Fair Practices Code to ensure transparency in transactions and keep a check on their practices. 

Under the notification, ARCs are entitled to release all securities on the repayment of dues. 

If the right of set-off is exercised, then a notice to the buyer must be sent with information regarding the full particulars of the remaining claim and the conditions under which ARCs are entitled to retain the securities till the relevant claim is settled or paid.

Ethical recovery processes

Hereafter, ARCs must ensure adequate training to staff to deal with customer matters appropriately. This will prevent or mitigate unlawful and uncivilized harassment inflicted upon debtors in the name of debt recovery processes. 

In the spirit of this Code, ARCs must establish a code of conduct for recovery agents and hold the company accountable in case of breaches by their agents. A proper grievance redressal mechanism within the company should be constituted by ARC. The officer’s name designated for that redressal must be mentioned during the process. 

Such machinery will prove to be a step towards settlement of issues subsisting between the ARCs and the borrowers or the banks. In addition to this, initiatives to address the absence of a poor secondary market have been taken up. 

To outsource an activity, a suitable policy needs to be established for the delegation of authority to monitor and review the operations.

Conclusion 

Overall, the RBI’s guidelines reward assertive steps yet ethical recovery practices are strides in the right direction. This move will rationalize recent trends in the industry and prove advantageous to various stakeholders in the stressed asset sector, including defaulting borrowers. In the light of the new guidelines, ARCs are likely to change their bidding strategy and cherry-pick deals backed by hard assets, reducing the number of transactions.

At the heart of the Fair Practices Code is the protection of the debtor by humanizing the recovery process while striking an optimum balance between lender-borrower interests in the recovery framework. 

With an emphasis on compliance, transparent and non-discriminatory practices in the acquisition of assets, and required release of securities upon repayment of dues, the guidelines may collectively help insulate debtors from the clutches of the sale process. 

Adherence to these guidelines will place these bad bank sponges on a game-changing pathway leading to reduced NPAs thereby reviving stressed assets in the banking sector and the Indian economy one step at a time.


Tags: fair practice, cherry pick, asset reconstruction companies, arc, fair practices code, asset reconstruction, the arc

suspension of rent

The Doctrine of Suspension of Rent: A Silver Lining for Tenants

By Real Estate No Comments

The Doctrine of Suspension of Rent

The transmission of a virus with flu-like symptoms has pushed world economies to an unprecedented standstill. To combat an impending economic depression and prevent a spate of homelessness, the government announced several rent relief measures looking out for tenants’ interests.

However, the virus-induced nationwide lockdown has not only led to large-scale ramifications for businesses across the globe but has also adversely affected contractual relationships.

An important question that has arisen during these unprecedented times is whether this lockdown would entitle tenants to claim the waiver, postponement, part payment, or suspension of rent.

This article is concentrated on assessing the applicability of the latter i.e. the doctrine of suspension of rent and how Indian Courts have dealt with the subject, as this is the relief that most renters seek in the current circumstances.

Force Majeure

In the absence of any clarity by the Government on rental obligations under commercial lease agreements, businesses are left struggling with zero sales coupled with salary and rental obligations. Amid the pandemic, the much forgotten ‘Force Majeure’ provision in contracts and leases has gained traction and attention.

The commercial tenants could invoke the ‘force majeure’ to absolve them from rental payments during “an event beyond the parties’ control”.

However, force majeure events are not exhaustively laid out under the law, and the applicability of this provision depends on the language of the rental agreement and the interpretation of the courts. Therefore, the parties must review and, as mutually agreeable, revise the terms of the agreement in order to meet a consensus and provide breathing room to both parties.

Suspension of Rent

Recently, the High Court of Delhi in Ramanand & Ors. v. Dr. Girish Soni & Anr. set out the parameters to be considered while dealing with requests for waiver or suspension of rent, however, clarified that the question of waiver, suspension, or any remission in rental payments would differ from case to case.

In doing so, the courts will be required to solve a convoluted interplay between the provisions of the rental agreement with applicable tenancy and property laws.

This recent judgment shall go a long way in providing relief to the tenants as long as they fit in the ambit of the conditions laid down by the court. This decision of the High Court makes it clear that it is not an inherent right of a tenant to seek a waiver or suspension of rent from the landlord.

Although this decision is first in a line with the many judgments that will possibly be rendered by courts in this regard, it certainly does set the benchmark for consideration of requests for waiver or suspension of rent.

Various countries like Singapore and UK have requested the landlords to not evict their tenants in the event of non-payment of rent for a short period of time.

Moreover, the Indian States like Delhi, Maharashtra, and Uttar Pradesh have requested landlords to give extensions to the tenants for the payment of rent and to amicably settle their disputes. The rationale behind these notifications was to provide some breather to tenants unable to pay rent during a crisis.

The recent judgment lays emphasis on the need to review and renegotiate rental contracts and lease agreements to be entitled to the protection as well as show other grounds such as their financial and social status etc. Thus, the mere possibility of suspension of rent through a judicial decree is true to be considered a silver lining for the tenants.

While some postponement or relaxation in the schedule of payment can be granted owing to the lockdown, most tenancy agreements don’t have the provision of ‘force mature and cannot invoke the doctrine of suspension and so unless announcements are backed by ordinances, the uncertainty of its enforceability remains.

Conclusion

The customary strained landlord-tenant relationships are further distressed with the lack of clarity in central and state government announcements bringing fore questions of eligibility and applicability of relief measures. Until the air clears, Indians will continue to rely on legislation that hugely favors tenants in rental disputes, leaving landlords grappling to survive the crisis without any respite.

In the interim, as parties await clarification from the government, it is advisable to facilitate a shared objective of contractual performance through collaboration and provide a win-win solution to all until normalcy returns.

 


Tags: tenancy agreement, rental contract, rental lease agreement, suspension of rent, lease contract, rental lease, rental obligations, rental agreement, lease agreement

China cannot be sued for Coronavirus

China Cannot Be Sued for Coronavirus

By Others No Comments

China Cannot Be Sued for Coronavirus

The willful, negligent and unmindful attitude of the Chinese authorities has led to the catastrophe of COVID-19. While some consider the inaction and lackadaisical behavior of China coupled with suppression of information as “treason against humanity”, the possibility of maintaining a successful lawsuit against our neighbor has to be explored rigorously.

There have been a couple of instant suits filed against China, seeking compensation for the political opacity and lack of response by the Chinese authorities, which have caused humongous damage to human life and economies across the globe.

There have been charges alleging creation and release, accidental or otherwise, of the Novel Coronavirus and of unleashing biological warfare. In all probability, positive outcomes of such legal challenges are highly skeptical.

Undeniably, the Chinese authorities have deliberately chosen denial, have behaved irresponsibly throughout the saga, and deserve the condemnation of the entire world. The regime of transferring patently false information all this while has made things unnecessarily worse as we stand today.

Legal liability, however, is a disparate phenomenon. Here we need to realize, that the Government of China is protected by the ambient sovereign immunity, and misconduct, even if proved, will not be able to cater to sufficient grounds for a waiver of that indemnity.

Sovereign immunity is not just a judicial favor for foreign regimes. International treaties of shared understanding and reciprocity not allowing people to sue the country primarily guide it. The difficulty at this stage arises as the act of China, despite being in the nature of criminal negligence, fails to fall in the bracket of exception laid down by the international law to the immunity enjoyed by the States.

Rather, there is a specific bar upon the exercise or performance or the failure to exercise discretionary powers regardless of whether the discretion is being abused. Possibly, the reckless behavior of the Chinese Government is baked into the very idea of sovereign immunity.

The next leg of the argument revolves around the proposition that China did very little to stop the spread of the virus. Unfortunately, the thrust of the argument on legal principles is tremendously weak. Sovereign immunity does not work on benevolence but on reciprocity.

China has been rejecting all such allegations and is certain to junk every summons it receives, ultimately making the entire exercise a futile thing. The World Health Organisation’s (WHO’s) International Health Regulations, 2005 is being referred to in order to assert that China violated its international obligations.

Articles six and seven of the WHO regulations make timely notification and information-sharing obligatory in the country where an outbreak takes place. Consequently, China has been denying all such allegations, which in turn nullifies the violation as the legal liability could only be fixed if the country consents to it.

There is a very minor and primarily technical gateway to drag China to the International Court of Justice (ICJ) over the Coronavirus pandemic provided in the WHO’s Constitution. This provision does not require the consent of the defendant’s country.

A member country will have to establish or create a doubt that China deliberately withheld information from the WHO and the international community at large. Article 63 of the WHO’s Constitution provides the legal basis for this route.

Tort law generally rests on the proposition that people will take reasonable care if they know there is an inherent danger that could cause harm to others. Under sovereign immunity, the costs of misbehavior of the Government tend to lie where they fall.

The concept of international terror and henceforth laws to tackle it was conceptualized a few years back. However, the absence of robust legislation possibly will not entail any punishment for another country’s recklessness and the motive is apposite to be political.

Nevertheless, for the massive economic fallout, China cannot be allowed to go scot-free. Perhaps, world leaders have to work in mutiny to diplomatically pressurize China for causing the pandemic and the present situation. On the contrary, China has called the allegations xenophobic, which invalidates all possible actions undertaken as of now.

Further, the most difficult part of the regime is to prove the deliberate intention of China in causing all the trouble the world is in at present.

In a nutshell, China has a strong position to rescind all legal allegations brought against it by world players, including India. It is a very bleak proposition to contemplate that China will eventually compensate for the major fallout and global recession caused by its laxity and disregard for the state of affairs.

However, the legal remedy of filing lawsuits seems to be futile and superfluous without much possibility of any fruitful upshot and conclusion. Nevertheless, how good the sequel stands will be eventually proven, as and when the lawsuits already instituted, are heard by the judiciary, while the wise option would be to avoid any bulging aspiration to be accrued from the judicial reaction to the legal battle.

 


Tags: catastrophe of COVID, China cannot be sued for Coronavirus, catastrophe of COVID 19, treason against humanity

Builder Defers

Builder Defers New Project Indefinitely: What are The Legal Remedies?

By Real Estate No Comments

Builder Defers New Project Indefinitely: The Legal Remedies

Moving to a new house is a pleasant feeling but the number of sacrifices and efforts you can make to become a homeowner can be destroyed if the construction business is in danger. With so much turmoil and delay due to the coronavirus, all industries, including the real estate sector, have been hit hard.

2019 was not a gradual year and everyone was counting on 2020 to recover and improve from last year’s lows. However, the real estate sector is in a deep impasse in the face of the global economic crisis and the spread of COVID-19.

The Indian real estate sector has not been rescued either. The lockdown for such a long time will affect the prices of steel and other materials used in the construction industry in India. Difficulties in the supply of raw materials will reduce construction activities for ongoing real estate projects in the coming months, even if all restrictions are lifted.

Despite the increased cost of construction and uncertainty regarding the return of labor to the major cities in their hometown after foreclosure, real estate prices should see corrections, due to buyers’ sentiment and some owners panicking in the resale market. The launch of new projects is expected to be postponed until October and is unlikely to do enough to raise average sales prices in different cities.

In order to protect the interests of innocent homebuyers, the Real Estate Regulation and Development Act (RERA) in 2016 introduced new laws that will lead to severe criminal penalties. These laws will make compliance with RERA standards a necessity for all manufacturers.

It is easier for the governing body to eliminate the dishonest builders who inhabit the housing sector. Several provisions described in the law will help build a more transparent system for transactions in the real estate sector.

While in some cases, there are genuine reasons such as delay in getting government approvals, in others, the builders may have simply absconded or just don’t respond to buyers’ pleas to complete projects. The Supreme Court and consumer courts have repeatedly ruled that homebuyers cannot wait indefinitely, but it has not been clarified when compensation can be claimed in the event of a delay.

To relieve hundreds of thousands of wounded buyers who had to wait to own their apartments for years, the Consumer Committee at the summit set a one-year period for delayed projects after which investors could ask manufacturers to recover them.

The committee ordered the builder to pay 6% compensation annually to the total deposit for the late period, even after the handover. In the event that the apartment is not delivered within the period specified by the committee, the National Rehabilitation and Reconstruction Committee (NCDRC) has indicated that the builder will have to pay the full amount at 10% interest.

Delays in completion would result in a 10% fine based on the interest the company would have to pay buyers instead of the old penalty, which was 5 rupees per square foot. Given that many construction companies charge buyers 12% or even 36% interest rates for late payments, this decision seems more than fair. In addition, at least 70% of the money earned from investors or used for the project must be kept.

The Real Estate Regulatory Agency has also called for the creation of a specialized real estate court that can get justice faster. These courts of appeal will have the power to decide cases within 60 days, which will help buyers to get justice on time. In light of this, the National Commission ordered the developer of consumer disputes.

They were ordered to pay the interest lost by the buyers who had sued. The two main points that emerge from the decision are that real estate developers cannot blame the buyer and lose the reservation amount due to an error on their part in case the buyer is forced to stop paying the installments.

The main consumer committee also ruled that even if the developer was entitled to waive the reservation amount, he could not take more than 10% of the real money.

COVID-19 is unlikely to give rise to a force majeure defense valid in all contracts and under all circumstances, as different contracts and applicable laws stipulate different requirements for different situations. Companies are therefore well advised to proactively manage the related legal risk and to carefully assess which party must ultimately bear the financial losses caused by COVID-19.

The center issued an opinion to regulatory authorities in all states and territories of the Union, making it possible to treat the COVID-19 pandemic as a “force majeure” or a force majeure case. It made it possible to extend the deadline for the implementation of the project for a period of six months.

All registered projects whose completion date or revised completion date or expanded completion date according to registration on or after March 25, 2020, or the date of registration and completion of registration date 6 months before due to the COVID-19 epidemic, the Commission decided.

After examining all aspects and also the opinion issued by the Center, it declared that the authority using the powers conferred on it under section 37 of the law had issued instructions concerning the extension of the registration of real estate projects for six months.

The revised timetables will form part of the new registration that the state regulators have issued, under the Real Estate Regulatory Act, to builders. Many state governments, including that of Uttar Pradesh, which has a huge number of projects piling up in Noida, have already given such a waiver to real estate companies.

New contracts concluded during this period of uncertainty will likely be interpreted differently, if only because the parties were aware of the virus when they signed the dotted line. It can be said that neither party should be able to invoke the development of the situation as an excuse to postpone the performance of their obligations.

Therefore, it would seem prudent for these contracts to formulate common assumptions regarding the expected consequences of the infection, including, for example, defining a baseline against which the injured party has the right to invoke the protection force provided for in the contract.

 


Tags: global economic crisis, indian real estate sector, legal remedies, Builder Defers, construction activities, global financial crisis, remedy in law, indian real estate

hoteliers

Hoteliers to Open Doors, But with Heightened Caution

By Others No Comments

Hoteliers to Open Doors, But with Heightened Caution

With the Novel Coronavirus (COVID-19) removing the plug from a growing economy with a nationwide lockdown, disrupted supply chains, and mass unemployment, the government’s decision to reopen the country in a phased manner is a breath of fresh air.

As part of Maharashtra’s Mission Begin Again Phase 5, the hospitality industry can reopen from Wednesday 8 July, but rules remain stringent for hotels in the MMR region, including Mumbai, Pune, and Nashik.

The hospitality industry is in metamorphosis as they gear up for the post-COVID era. At the outset, hotels outside containment zones will be allowed to operate at 33% capacity subject to adherence to social distancing and hygiene guidelines.

The rationale behind this is not only to avoid overcrowding but also to convert the remaining 67% capacity into a quarantine facility, as and when required by the government. Reduced operational capacity and increasing costs of running a hotel or restaurant will compel the industry to look for unconventional avenues to keep business afloat during a depressionary phase.

Moreover, several other guidelines ensuring hygiene and social distancing such as mandatory thermal screening, protective glass at reception tables, sanitizers for all hotel staff and guests, contactless digital payments, etc. will change the entire guest servicing experience.

This goes without saying that only asymptomatic guests will be allowed entry into hotels. As an additional measure, hotels are required to keep each room empty for a minimum of 24 hours post guest check-out and sanitize the room.

Many of the facilities, like bars, buffets, spas, and swimming pools, will have to stay shut for now and even though restaurants can open, they will only serve hotel guests for now. The State-mandated guidelines will propel the hospitality industry to provide a safe, contact-less experience from the pick up at the airport to the check-in, entire stay, and until check-out.

Implementation of these guidelines is easier for chain and luxury hotels with deep pockets, however high maintenance costs coupled with fewer customers will make implementation burdensome for Bed & Breakfast, Guest Houses, and unbranded budget hotels which constitute 95% of the hotel industry.

In light of this, the low-priced sector in the country can ride on India’s large domestic tourism to kick start the industry. However, the prolonged impact of the COVID-19 crisis, even after the lockdown has been relaxed, is likely to have a long-term impact on the sector.

Moreso, inbound traffic is bound to be slow due to travel restrictions and recessionary conditions limiting disposable income. In the organized sector, there are about 53,000 hotels and 5 lakh restaurants at present, and as per industry estimates, nearly one-third could shut shop permanently with losses for the hospitality sector reaching Rs. 90,000 crores.

Corporate travel will perhaps revive the chain of hotels through the lockdown has shown that corporate travel can be limited with the emergence of the work-from-home concept. As per FHRAI, hotels are seeing about 15-20 percent occupancy at present.

For restaurants, a limited number of working hours coupled with restrictions on the sale of alcohol makes business unviable, thereby hurling several small restaurants, bars, and hotels towards an empty treasury.

One way to drive sales upward is – continuous and effective marketing strategies that communicate with loyal guests through digital and social media during and post the lockdown. In doing so, hotels and restaurants can showcase their contributions and safety measures in wake of the pandemic for their customers.

Secondly, it is imperative for hotels and restaurants to maintain adequate liquidity for working capital. This can be achieved through a combination of renegotiation and extension of payment cycles with vendors, adopting RBI’s 3-month moratorium period for existing interest and principal payments to banks, and enforcing rigid cost-control measures while supporting the salaries of its staff members.

As a result, more cost will be allocated to technology, where one can facilitate minimum human interaction while making the stay safe, hygienic, and comfortable. It goes without saying that a resumption of economic activity is essential, but the vigil on the virus must remain.

The industry is starved for relaxation from the government, but more importantly for customers to feel at ease to visit hotels and restaurants once again. In a nutshell, zero-maintenance buildings, contactless interactions, and technology-based sanitization will emerge as the “new normal” for hotels and restaurants at large.

 


Tags: hospitality industry, hoteliers, mass unemployment, pua mass, hospitality sector, mass pua unemployment

debt collections financial planning

Financial Planning During Covid-19 Pandemic: Surviving on a Pay Cut

By Others No Comments

Financial Planning During Covid-19 Pandemic

While most employers announce a retrenchment, the aftermath is not a very easy phenomenon to go with. Since the inception of the Covid-19 pandemic, employees across industries have been staring at significant pay cuts if not a layoff. Undeniably, things are uncontrollable on all fronts, while adjusting to the new normal is what we have control over right now. The rising specter of salary losses has inadvertently led to rethinking financial planning goals.

A pay cut comes with an overhaul of the living and spending norms that individuals followed for years together. Smart strategies could assist us tide over the catastrophe without much hassle.

Considering the rosy part of the picture, the ones who were fortunate enough to retain their definitely find solace unlike millions of other people who have lost employment. What becomes important is to take the pay cut personally and devise a feasible chain of actions that could help one heal from the situation faster.

Firstly, one needs to be aware of a probable pay cut and gauge the likely phenomena. The earlier you anticipate the better as you can start planning earlier. Risk has been the driving factor affecting income. Millions of livelihoods have been wiped out by the pandemic.

Millions who are left with no employment have faced the primary brunt of the lockdown. Many employers who funded the first month of pay thereafter turned reluctant to extend the benevolence. With the economic activities coming to a jerking halt, there is no work and no pay; with families surviving upon the skimpy amount of savings, they had. Many have lent a hand on loans and pledge to endure through these mellow times.

Many significant monthly income earners, many have been sitting without payment or have settled with a significant pay cut in the hope to hold on to their jobs. Many have been left unsure about how the ‘work from home’ situation would extend overtime and whack upon their monthly wages.

Those who ran businesses have no income. Stocks remain unsold, bills are unpaid, and there is no revenue with no buyers. From big to small, all businesses have come to an unbelievable pause.

In this new world, thus across segments income has evaporated largely. Keeping the job and hunkering down is the best possible we are looking at. This customarily means that demand for credit will increase sooner or later. There is a high probability of loans being unsecured, or against assets accumulated, but as the liquidity reserves dry up, loans will move up.

Banks and NBFCs have enough liquidity to be reasonably expected to provide short-time finance. However, without economic activity for long, they cannot go too far either. This is why the lack of government spending, and the lack of bold reforms that place money in the hands of the people, sting.

Spending has changed dramatically as well. Changing risks to income has automatically led to individuals cutting back on many expenses. Incurring no expense on eating out, entertainment, travel, or clothes, is the new normal.

Beyond essential commodities and utility bills, there has been not a single penny spent. For households surviving on businesses, the spending habits have been left to bleed. The ability of these businesses to employ people, pay salaries and expand activity is curtailed, creating a negative spiral of loss.

Saving and investing in the background of such events have led to the burial of splendor. Individuals are barely managing to maintain a surplus in the banks, while ones with enough wealth are investigating newer strategies of investment to receive better output from the falling market.

The signs of market behavior indicate a prolonged recovery for all of us. It is time until we triumph over the pandemic. Until the time arrives, it is wise to restrict our spending only on essentials to avoid further strain on individual finance.

Between the mindless excesses of unbridled consumption, growth, and expansion and the rigid frugality of minimalistic existence, lies a means that we may not be able to choose or pursue. The next 12 months are about that exploration that might define the new character and culture of the household.

To endure through the next few months individuals have been preparing for a contingent fund by minimizing regular expenses. There has been this growing trend to clinch enough cash to survive until this crisis passes. Temporarily there have been reductions in contributions in retirement plans as one focuses on redirecting resources to the emergency fund.

Individuals have been inclined to the repayment of loans and have been regular with EMI payments, despite the available moratorium to avoid any extra burden in the future, unless the same has been impossible to be done due to lack of enough resources. Individuals have minded toward long-term savings to build upon enough corpus to hedge the risk of market fluctuation and compounding returns.

 


Tags: pay cut, layoff, financial planning, financial plan in business plan, financial budget, lay off 2021

unlock 2.0

Unlock 2.0: Maharashtra Allows Opening Of Hotels

By Others No Comments

Unlock 2.0

The fresh guidelines issued by the state government allow hospitality entities like hotels and lodges to provide accommodation services, and outside containment zones to reopen unless being used as a quarantine center. The permission for reopening is highly conditional and ought to be done adhering to social distancing norms vigorously.

Notably, public utility services like gymnasiums, gaming, and others are bound to remain closed unless further orders. The decision could have a reverberating impact keeping in mind the huge number of cases being reported every day while certain places like Aurangabad have extended restrictions in the wake of the rising cases. Amidst an extended lockdown due to the spurt in cases and deaths, such a decision could well backfire.

Hoteliers have to be highly cautious in taking care of all preventive measures to ensure the safety of their customers. Nevertheless, despite the risks involved, the industry can breathe relief by resuming operations to gauge the path of recovery.

The Mixed Setup: Requisitioning and Reopening
Maharashtra leading the way, and many of the states can be anticipated to allow hotels to resume business with restrictions in place in the phased unlock period. However, despite such possibilities, the industry has been jittery by now, as iconic hotels have been ordered to be converted to quarantine centers.

The list includes epochal Parador like the Taj Mahal Hotel which triggered difficulties as the premises are in an inhabitable condition given the renovation that started months ago. However, what becomes important here is to understand that hotels are not designed for accommodating patients and neither is the staff prepared to render appropriate services.

Moreover, now that hotels are being allowed to reopen with limited occupancy, such requisitioning could be disastrous for hoteliers in business. The added burden of sanitizing premises vigorously has been budging trouble for all hoteliers who now hope to foresee normalization soon.

Hoteliers presume hardship ahead
In order to avoid transmission risks, accommodation facilities in states permitting operations to resume speculate troubled times ahead. The first hurdle that pops in is working with limited staff. The pandemic has led to the added responsibility of sanitizing the premises at regular intervals along with ensuring safety protocols, which is an extra job to undertake, and in such a scenario having limited staff, and facilities could lead to genuine concerns.

Even iconic hotels have pronounced the obvious choice to do away with lavish buffets and have decided to limit restaurant facilities to curb the infections which would have direct implications on the revenue generated. The additional gist hampering functions include making provisions of PPE kits and sensitization of touchpoints frequently.

The workforce of hotels has expressed concerns over the lingering risk of being infected as hotels begin taking in guests. The occupancy can be lower presently, however, with a lack of means of transportation, the risk involved in the everyday freight of staff members cannot be overlooked.

The bulging idea of workstations shifting from staycations
Doing a COVID somersault, hotel chains are pivoting on the idea of converting hotels into workstations with a work-from-a retreat along with a bunch of other offerings. Accommodation chains are opening up drivable-distance properties for executives looking for a safe and salubrious place to work out of the home.

The pivoted places have been designed to accommodate long-stay making it Covid safe with adequate Wi-Fi and connectivity facilities. The chains anticipate long-stay workstations to become the trend with the changing outlook of industry performance across segments driven by the pandemic.

Corporate persons have been celebrating such a stay to accommodate staff to continue efficient working during the lockdown, a step above the current work from the home trend.

Restaurants shift online to meet customer cravings
Indian restaurateurs are up for a treat post the lockdown as people crave dine-outs. Foodies across the country have been ardently waiting to reign on the supreme delicacies post the lockdown. Online food delivery has been one of the very few segments emerging as winners through the pandemic.

The likely changes in lifestyle would include a paradigm shift in eating habits. The eating-out culture has been fairly exacerbated by the looming safety ad hygiene concerns and online delivery has come to the rescue.

Restaurants that have partnered with delivery partners have been significantly increasing while the industry put in concerted efforts to attract customers and keep businesses afloat. Definitely, the pandemic shall mark the end of the emerging social dining trends replaced by social distancing protocols.  

Covid-19 Impact: Hotels may be permanently shut
The leisure and tourism industry has come to a jerking halt with the spread of the virus having a cataclysmic effect on the sector. The persistently mounting stress on the industry shall possibly force several hotels to shut their businesses permanently. Despite the unlock phase, restaurants and hotels have seen dismal responses from customers, it is unviable for many stakeholders to sustain with low footfalls and increased spending.

The restrictions have been eased but the night curfew still continues at various places hitting the dinner segments the worst. Hotels are having to face the brunt as travel restrictions remain in place with limited flights and trains operating.

The states wherein the reopening of hotels has been allowed are witnessing diminished occupancy with the tourism sector remaining at a standstill. The impact of the pandemic followed by the enforced lockdown shall be prolonged, ultimately causing death for a major part of the industry unable to cope with the changing trends and the shortfall in business.

 


Tags: Unlock 2.0, unlock 2, opening of hotels, hospitality entities

Covid Health Insurance Cover

Covid Health Insurance Cover: To Buy or Not to Buy

By Others No Comments

Covid Health Insurance Cover

As India continues fairly in the race of increasing Covid-19 cases, globally, the IRDAI directive to mandatorily offer a standard health insurance policy for all policyholders, is much required. Provision for covering all hospitalization expenses along with consumables like PPE, gloves, masks, and other similar utilities, shall provide immense relief to consumers expending on treatment currently.

The actual benefit of such covers can be eventually discovered as the situation subsides, cause as of now the world is still engrossed around the disease and the associated panic.

Inadvertently, extending the existing policy coverage to rope in such adverse situations was quintessential. Given that the disease-specific coverage is limited to Covid-19, the price point shall be admittedly lower than any comprehensive health policy. As a note of caution, the specific cover in no way should be taken as a substitute for regular health covers.

Hereafter, consumers have an option to choose from the three primary available options. There have been previous announcements of extending coverage of ordinary policy to include Covid-19 expenses and that stands valid to date. So, the specific coverage announced could be an added supplement along with the normal policy or it could be purchased only for Covid-19 depending on affordability options, as the case may be.

The driving idea recently has been to facilitate consumers in all possible means to battle against the stymie virus. As the country resumes in a staggered fashion, there has been increasing movement of people throughout. Considering the number of reported cases every day, there is no hint of the curve flattening anytime soon.

It appears that the virus is here to stay much beyond our anticipation. In the interest of the consumers, paying a single premium yielding a fixed benefit is an extremely benefitting proposition.

On the contrary, the challenge lies in the insurers to devise profitable pricing for the product. The general trend is that premiums are computed based on age bands, however, for the current data set, there is no established age-wise trend as of now. The entire phenomenon is absolutely dependent on the contraction of the infection or the recovery rates.

Notably, the base cover will be offered on an indemnity basis while the optional cover ought to be made available on a benefits basis. Being a standard product, insurers are having the open option of fixing the prices based on their underwriting understanding, consequently, there are varied premiums across insurers. The indemnity policy has definitely ticked the right box aiding in providing a dedicated financial cover.

The much-needed measures include including the specific requirements put forth by Covid-19 which is a miss in normal policy covers. The gleaming part of the story is that pre-existing co-morbid conditions have been considered under the purview of the new product.

The consumers have to wait till a condensed policy is circulated with clear directions regarding the underwriting process, whether or not it shall cater to the vulnerable populace, and how soon will there be access to the product online. The relative prices of such products are further looked up compared with the regular short-term covers available.

In a nutshell, the policy is definitely a go-to choice for someone not having a health insurance cover and is desperately looking for one to acquire the necessary protection owing to the ongoing crisis. In the absence of a regular policy, the short-term product can yield many benefits.

Nevertheless, the wise choice would be to go for a regular policy as it would cater to treatment for covid as well as other ailments.

There is not much of a significant addition to the existing framework. On closer scrutiny of the provisions, it can be well said to be restrictive with a cap on the policy coverage. For a first-time buyer, it is rather advisable to have a broad perspective while choosing the policy cover, not merely focussing on Covid-19.

Apart from the affordability issue, the new plan might be avoided in all probabilities. A disease-specific health cover might not yield much in the long run. The intelligent option here would be to opt for a comprehensive policy to receive adequate coverage for all possible illnesses.

 


Tags: Covid Insurance Cover, hospitalisation expenses, Covid Health Insurance Cover, irdai directive

loan transfers

RBI On Revamping Loan Transfers

By Banking No Comments

RBI On Revamping Loan Transfers

The watchdog and facilitator of monetary exchange recently proposed a new set of rules for the purpose of governing sales of stressed assets, which would entail greater flexibility to the lenders in the pricing of loans and in taking decisions as to whom they should sell to.

RBI has released two draft frameworks to facilitate its move of revamping the loan transfers. One of the drafts is for the securitization of standard assets and another one is for the sale of loan exposures.

The draft guidelines categorically mention that any lender seeking to sell stressed assets will be supposed to do so under a board-approved policy. Lenders can consider all the assets classified as “doubtful assets” for the purposes of sale hereafter.

The central bank has given primacy to suit the requirements of the lender as well as accommodate that of the borrower. One of the salient features lays down that the buyer of the stressed asset need not be a financial entity.

The onus has been put on the seller to conduct thorough due diligence of the buyer to ensure that they are not barred under the Insolvency & Bankruptcy Code which prevents certain persons who are painted tainted under the law from becoming contenders to revive a company undergoing CIRP.

Alongside, the proposal includes that the sale process should be conducted through a public call for bids and the potential buyers must be given sufficient time in order to conduct due diligence of the assets, with a floor of a minimum of 2 weeks.

Loan exposure envisages the aggregate of the unpaid principal amount of all the loans made by the Banks. The second draft addresses the issues under similar heads and is supposed to operate as an umbrella of the first framework in order to govern all the loan transfers. In order to understand the new proposition of RBI, we need to understand the various aspects of the concerned framework.

The Draft Sale Framework can be broadly divided into three parts-
 (i) General conditions applicable to all loan transfers;
(ii) Provisions dealing with the sale and purchase of standard assets; and
(iii) Provisions dealing with the sale and transfer of stressed assets [including the purchase by ARCs (asset reconstruction companies)].

The core principles of transfer appear like the previous guidelines on direct assignment. However, the modification introduced here is that the scope of transfer has now been expanded to include various kinds of economic transfers of loan assets, including participation arrangements and transactions in which the loan exposure remains on the books of the transferor even after the said transactions.

Under this framework, three types of transfers have been recognized- (i) Assignment (ii) Novation, and (iii) Loan participation which includes both the risk participation and the funded participation.

Whilst loans can be transferred through any of the abovementioned transfer methods like the revolver loans, borrowing with bullet payments of principal and interest can only be transferred through novation and loan participation, whereas the stressed assets can only be transferred through assignment and novation.

Transfer by way of novation is exempted from the applicability of the guidelines, except for a condition that approval of all parties, including the borrower, is required for opting for novation.

The RBI probably intends that these transfers result in immediate legal separation of the transferor from the assets, which have been transferred and are beyond the reach of the transferor as well as its creditors. It also suggested that such kinds of transfers must be of remote nature with regard to bankruptcy norms and a legal opinion must be obtained for considering this.

The transfer of a single loan asset or a part of a single asset to a financial entity through the method of novation or loan participation has been made permissible as well. However, only the financial entities carrying on business in India will be eligible to participate in the endeavor. Loans acquired from other entities can also be assigned with the methods of assignment working in such cases.

However, in line with the position during the 2012 guidelines, transferors are not permitted to offer any credit enhancement or liquidity facility for loan transfers. Diligence requirements continue to be strict and the purchasing lender is required to apply the same standard of care while assessing the asset, as if it were originating the asset directly and cannot outsource its due diligence.

This framework definitely stands as a significant move by the RBI as it is expected to streamline the loan transfer system of India. It reinforces RBI’s focus on addressing the health of the banks and the bad debts of the country while being constantly committed to a balanced approach to the sale of the assets.

The ultimate outcome of the proposal would finally determine whether it is a positive move by our regulator in developing a robust market for the secondary transfers.

 


Tags: loan transfers, stressed assets, pricing of loans, stressed assets rbi